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December 8, 2014

Etihad Enhances First and Business Class In-Flight Services

Good news for high-end VIPs headed to or from the UAE: Etihad Airways has introduced new inflight products and enhancements to its long-haul and ultra-longhaul cabins. The new upgrade program is being introduced across the rest of the fleet with products varying on flight duration.
The new First Class service includes a personalized welcome letter from the Cabin Service Manager and a silver-tray reception service with a welcome drink, fragrant hot towel and traditional Arabic dates.

First Class Reception Service including personal welcome letter

First Class dining will include new chinaware by Japan’s fine bone china producer Nikko, and designer ‘Royal Oak’ cutlery by British brand Studio William. Even better: Fine wines from Etihad Airways’ onboard cellar will be served in red and white wine stemmed crystal glasses created for the airline by Lucaris.
Meals in the First Class cabin will get an enhanced selection of canapés, a pre-dessert course served by the Chef, a ‘Café Gourmand’ coffee and tea course accompanied by mini cookies, cakes and pastries, and a signature XO Cognac served in new Cognac glasses by Norman of Copenhagen.
The decor has also been retouched: Each suite will include a throw and cushion that reflect the color palette of the new interiors, beginning with the Airbus A380 and Boeing 787-9 aircraft. The First Class turn-down service will be accompanied by a ‘Sweet Dreams’ card, an accompaniment to the all-natural bed linen, pillow mist and pulse point oil.

First Class table setting with Nikko fine bone china and cutlery by Studio William

In Business Class, a new turndown service is offered on ultra-longhaul flights, including a mattress, cotton loungewear and slippers. A plush comforter and full size pillow are now provided.

Contemporary table setting in Business Class

The ‘Dine Anytime’ option remains with an ‘All Day’ menu now offered on longer flights. A contemporary new range of dining ware includes signature pieces including a stylized steel bread basket, salt and pepper shakers and a hammered metal side dish. Stylish new trays, chinaware, cutlery and tall, stemmed wine glasses add the sense of sophistication and flair for which the airline is known.
Another cool touch: On longhaul night flights and all ultra-longhaul flights, a new pillow, unique to the airline, has been designed to convert from a standard pillow to a neck pillow, providing neck support and improved comfort. A cotton drawstring amenity kit is also provided and includes a reversible eye-mask with ‘Do not disturb’ and ‘Wake me for Meals’ printed one each side.

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