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November 3, 2014
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UK: ICCA Points to "Unrealistic" Association Expectations

roslyn macleodAssociations have increasingly unrealistic expectations of professional congress organisers (PCOs), according to one of the industry’s most outspoken stalwarts.

Roslyn McLeod, managing director of Arinex, told the International Congress & Convention Association (ICCA) Congress that not-for-profits were becoming more demanding with their requests for proposals, particularly with turnaround times.

Associations need to understand that PCOs might have ‘other priorities’ at that particular time, she said, and that they might be working on other, larger congresses.

Speaking during the Meetings Management session on the Ethics of RFPs from Associations, she also made an appeal for greater clarity by associations from the start.

“It’s absolutely imperative that your clients are clear with their objectives from the outset. Everybody always talks about transparency. Well, transparency is a two-way street," said McLeod.

“If associations are using a previous request for proposal document they should read and update it, because, frankly, some of the documents are so out of date it is laughable.”

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