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December 5, 2013

What to Watch: Corporate Travel in 2014 to Focus on Data Security, Mobile




Clients will focus on the security of their travel related data in 2014, according to UK-based Hogg Robinson Group (HRG). Increased travel to and from emerging markets will see clients looking to improve travel risk management and duty of care for travelers. Demand for additional mobile technology will also feature strongly.

“Data protection and privacy concerns have dominated the news agenda in 2013," said Stewart Harvey, group commercial director at HRG. "Well-publicized incidents involving compromised corporate data, and the risks this brings to personal privacy, has sharpened clients focus on the security of their travel related data."

“In order to mitigate risks associated with data protection and privacy, our advice to clients is to put in place a global data consolidation strategy. By consolidating their travel related data with a TMC, quality control assurances will be put in place to protect corporate and traveller information. The added reporting capabilities will also deliver increased compliance and reduced data leakage.”

HRG expects to see additional demand for more advanced mobile technology in the year ahead, bringing with it further data security challenges.

“Business travelers are often first adopters of new technology," Harvey said. "They understand that there is more to mobile than just reading their itinerary, so demand for additional functionality to improve the business travel experience will continue to grow in 2014.

HRG sees the increased data security risks resulting in clients consolidating their travel program, which in turn will present significant opportunities.

“By consolidating their travel program, clients will see improved compliance, resulting in greater control and visibility over their travel related data," Harvey said. "Not only will consolidating the travel program reduce risk to client’s data, their traveller’s privacy and their security, it will also provide opportunity for cost savings. Travel managers can reduce total T&E costs by leveraging the additional card and expense management data brought in to the travel program.”

Another recent corporate travel trends study by Amadeus reveals that 83 percent of travel management companies and agencies think smartphones would have a moderate to significant impact on their business.


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