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October 16, 2014

Microsoft Launches Hotel Check-in App




Microsoft and Rotana have launched a new Windows-based application that will simplify the guest check-in and check-out processes at the front desks across all of Rotana’s 43 hotels. The Neorcha Check-in application will completely eliminate the paper registration of new guests—instead, all new guest registration details will be managed through a tablet device.

Rather than be presented with paper registration cards or bills at the front desk, Rotana customers will now instead be shown a tablet interfaced to the hotel property management system with all reservation details and terms and conditions accurately presented. Guests are then able to update and agree to all registration details using the tablet and then append an electronic signature.

Upon check out, bills will be directly syndicated to the guests' email addresses and accessed from the tablet which can be used anywhere throughout the hotel.

Additional functions under development by Rotana include airport pick-up alerts from the airport greeter to the hotel arrival welcoming team and additional upselling options and services to increase hotel revenues.

 


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