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November 19, 2015

Marriott’s New Meeting Services App is About People Not Paperwork




MarriottMarriott’s new Meeting Services App, which gives planners the power to make requests at the touch of a button, now brings the same level of innovation to billing in order to make the entire process easier. The new billing enhancement was designed around meeting planners’ feedback, allowing them the ability to customize billing and respond to charges instantly and discretely.

Customers can now can select daily and final bill content preferences and specify whether they require  in-person, email or mail delivery, as well as ask questions or electronically dispute Banquet Event Checks and Group Master Charges

“Over and over again, planners tell us that event billing is a major pain point.  They find it complicated and challenging.  We used insights from customer feedback and research to solve this problem.  As technology becomes more and more sophisticated, we’ll continue to innovate our offerings so we can deliver personalized service to our customers,” said Kelly Cooper, senior director, Global Operations Design and Development at Marriott International.  “Our Meeting Services App was created to address the needs of planners, who want us to make the entire meeting process easy for them.  This app gives them instant communication with the hotel team for their most pressing needs.”

Meeting Services App Red Coat SilhouetteMeeting planners receive a customized link from the host hotel three days before their event, while the app is available on any Web-enabled device in 800 hotels in more than 50 countries.  JW Marriott, Autograph Collection Hotels, Renaissance Hotels, Marriott Hotels and select Courtyard by Marriott hotels all offer this service.

The Meeting Services App, along with MeetingsImagined.com, ResLink, Mobile Check-In, CheckOut, are part of Meetings Imaginedsm , Marriott’s global meeting strategy. Marriott is the first hotel company to reimagine the traditional meeting by designing this unique branded meeting experience, including a suite of digital tools to serve both the meeting planner and the attendee. 


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