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February 18, 2015

American Express Global Business Travel Offers New Disruption Management Options




American Express Global Business Travel has launched several new functionalities for its flagship traveler care solution AX CONNECT. This tool, which is already being used by GBT customers (who represented over two million trips last year), lets companies locate, communicate with, and prioritize aid to travelers impacted by a travel disruption. Now, AX CONNECT also integrates near real-time flight status and tracking information so travel managers can see flight delays and disruptions within the AX CONNECT platform as they happen.  

In addition, GBT has introduced a new asset management feature for the product, which lets companies quickly locate and communicate with employees at a specific corporate location when a disruption occurs.  The new functionalities help business travel planners proactively manage disruptions and keep employees safe wherever they are.

By layering flight status and tracking information into the AX CONNECT platform and integrating it with traveler itinerary data, travel managers now have real-time access to vital information to be truly proactive in managing disruptions, by being made aware of them as they occur, using the tool to visualize all travelers on delayed or canceled flights, and communicating with affected travelers over familiar channels.

At the same time, hurricanes, power outages, and water main breaks do not limit their effects to employees traveling on business.  AX CONNECT’s new asset management feature lets travel managers and company security and human resources teams view corporate assets such as company facilities, corporate housing, and supply centers on the platform’s map and in the case of a disruption affecting that location can send communications to employees stationed there.

The enhancements announced today build on AX CONNECT’s existing platform, which lets companies use itinerary information to locate travelers impacted by a disruption; communicate with them via SMS, email, or a mobile application; and prioritize aid to those travelers with the greatest need.  The solution can also incorporate recent American Express Corporate Card transaction data, making it easier to pinpoint a traveler’s location during an emergency.


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