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Conor Kenny & Associates


"Strategy is the step by step removal of removable constraints. Competitive strategy means deliberately choosing a different set of activities to deliver a unique mix of value."

As a business, Conor Kenny & Associates has one clear focus: we work with hoteliers and publicans to help them improve performance and deliver the best customer experience possible, at a realistic cost, to ensure the long-term success and growth of their business. Our credo is simple: we want your management and staff to have smiling eyes and deliver the best of everything. Every week, we work with owners and managers of hotels and pubs to achieve just that. We improve performance – right across their business – from the front door to the back.

Whether you’re opening a new hotel in a few months, managing a pub through changed economic circumstances, or looking to improve the performance of your hospitality business and your people, as well as gain more customers, we’re here to help you succeed.

As our clients regularly tell us, we understand the ups and downs of everyday hotel and pub life – what customers value, and how to deliver that value. Some people might call us hotel and pub doctors. Others call us consultants or advisers. We see ourselves simply as problem-solvers. We arrive quietly and without fuss. Armed only with pen and paper and a willingness to listen. (We’ve a bigger bag of tools than this, but we don’t like to take them out, until we know what needs to be solved.)

We first get your view of your business and how it performs. Your vision and strategy for the business. Front of House service. Managing reception. The atmosphere for the customer as they walk through the door. Bar performance. Food and Beverage. Room service. Bedroom quality. IT planning. Front office. Kitchen operations. Financial and HR planning. Developing a brand. Design. Marketing, promotions and sales.

Then our team of specialists get to work. They create the right solution to improve performance across each area that needs attention. That might be a piece of one-to-one consultancy with the general manager on an operational plan. Or a series of tailor-made workshops with your management and staff. Or creating a new menu and environment to attract new customers, and keep your existing ones!

We know that your business is important to you, that your reputation is sacrosanct. We’re discreet. You’ll hardly know we’re there, never mind anyone else. We work with you and your staff, with minimum interruption, conscious that you have a business to run each day.

And best of all, we’re fun to work with. We agree solutions that you can implement easily and cost-effectively. We teach your staff through enjoyable, interactive workshops and courses about the importance of an exceptional customer experience. And they learn how each one of them is able to contribute personally to that as a member of your team. You get more time to actually manage your business – the way you want.

In short, we make sure your business benefits from improved performance and has satisfied customers and guests. After all, that is the bottom line – the real bottom line.




With all our new clients, the first thing we recommend is an initial informal chat. We will arrange a time that suits to call to you. Then we will sit down with you, and your staff, and listen to your concerns.



After our initial meeting, we will analyse your business and identify your problem areas. We will confront your business obstacles head-on and develop solution-focussed strategies. Then, we will help build your team and get them to set about moving forward to develop your vision, mission, targets and goals.


As with all our clients, we care about seeing things improve and making your business better. We will fix the problem with a unique solution, just for you. If, for example, we discover that you need help with your sales & marketing, we will help you devise, monitor and measure highly creative sales and marketing plans that are exclusively yours. If we find that there is poor communication, focus or expectations between management and staff, we will organise a workshop that will teach your staff how to work with each other, understand each other and create initiatives that they will take responsibility for. Whatever the problem, we will find a solution that will maximise your best assets and improve the popularity and profile of your business

Concept health checks!

Out of sight, out of mind? No chance! Our follow-up visits will help you maintain your standards.






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