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September 30, 2010

Survey shows event staffing and attendance has remained steady

Staffing levels and numbers of attendees at events have remained relatively constant, according to a recent survey by global meetings and events suppliers network Congress Rental Network (CRN).

The survey shows that, despite the impact of the recession and difficult trading conditions, the continued focus on providing an excellent service to clients through both good and bad times is paying dividends. Although the statistics show that the level of enquiries and sales have decreased and cash flow has been more challenging; the average number of attendees has remained constant or increased across 56% of the events organised by CRN members. Staffing levels across 75% of the membership have also remained constant with 6% showing an increase.

“These statistics are great news for the CRN. That our members continue to do so well, despite economic challenges is incredibly positive,” said Panagiotis Podimatas, head of PC Podimatas Audiovisual S.A. in Greece and chairperson of the CRN. “We are determined to provide the same high levels of service that all CRN clients have come to expect despite this period of economic uncertainty.”

He continued: “Our members undergo strict accreditation and measurement criteria before they are admitted to the network. This ensures strength of brand and confidence among clients on the one hand, but also allows members to work together and exchange information that will allow individuals to grow.”

The survey was conducted among CRN’s global membership, which includes the leading providers of congress and events equipment around the world. Members cited the key reasons for client’s continued use of their services as ‘good past experience of working with the company’ and the ‘quality of service’.


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