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February 27, 2014

GBTA Study Looks at Top Business Traveler Concerns

The Global Business Travel Association recently surveyed more than 500 business travelers in the United States and identified the top setbacks, disruptions and concerns travelers encounter while on the road. 

The GBTA study, Business Traveler Mishaps: The Real Risk of Business Travel, found that during the past 12 months, 75 percent of travelers encountered a mishap while traveling to their business destinations. The most frequently reported issues during travel included:
1.     Travel delay due to weather (54 percent)
2.     Delayed flight/train departure (48 percent)
3.     Airplane incident (mechanical issue, late arrival, etc.) (40 percent)
4.     Missed connecting flight (16 percent)
Frequent travelers are also concerned with safety while on the road. The main concerns during a business trip included:
1.     Location of hotel (50 percent)
2.     Airline safety record (36 percent)
3.     Safety of ground transportation (35 percent)
4.     Knowing who to call if issues arise (34 percent)
Perhaps somewhat surprisingly, nearly half of the study’s respondents (46 percent) said their company does not provide travel insurance or assistance services and they have not purchased these benefits from an outside agency. The benefits from these insurance policies compensate frequent travelers for trip interruptions and other unexpected expenses, which can help alleviate the burden from the traveler and improve the overall business travel experience. 
In the U.S. a total of 523 respondents completed the online survey during the week of September 16, 2013. To participate business travelers had to be employed full-time and have taken at least one business trip of a distance of at least 250 miles within the last 12 months.
The study, Business Traveler Mishaps: The Real Risk of Business Travel, is available exclusively to GBTA members by clicking here and non-members may purchase the report through the GBTA Foundation by emailing [email protected].

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