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Middle East and North Africa

Ensuring Customer Satisfaction


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March 7, 2010 - March 11, 2010

Cairo | Al Qahirah | Egypt

  •  Introduction to Customer Service
  • Customer Service Communication Skills
  • Customer Analysis: Knowing Your Customer
  • Calming Upset Customers
  • Stress Management Strategies
  • Telephone Customer Service
  • Internet Customer Service Skills
  • Time Management Strategies
  • Applying Etiquette in Customer Relations
  • Agooza Police Tower, Nawal St., Third Floor, Agooza, Giza
    +20 (2) 37614343
    +20 (2) 37605363
    info@settec.org

    Middle East and North Africa
    http://www.settecltd.com/_public_Course_Details.aspx?ID=159&Serial=3082



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