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May 27, 2009
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Inntel gets HBAA billback seal of approval




Specialist venue and travel solutions company Inntel is one of the first organisations to receive the Hotel Booking Agents Association (HBAA) billback kitemark.  This seal of approval confirms the company complies with the HBAA Best Practice Code for billback transactions and is strong recognition of the company’s financial integrity.

“In these days when so much focus is on the question of financial probity, it is important that clients know that their funds are handled safely and responsibly,” said HBAA executive director Peter Ducker. “Our best practice kitemark recognises the highest level of good governance, and gives both clients and hotel and venue companies peace of mind.  I am delighted to see Inntel recognised in this way.”

Commenting on the award, Douglas O’Neill, managing director of Inntel, said: “At Inntel, we have a long-established history of high-quality and unimpeachable service. However, for many organisations, billback has seemingly slipped under the radar. Organisations with many tiers of financial controls still pay their HBA/TMCs large sums of money without a clear understanding of what happens to that money once it reaches the HBA.

“Inntel has always kept client funds separate from company funds and ensured that our highly experienced team has strict financial controls that avoid mixing of funds. The HBAA billback kitemark gives us and our clients official recognition that Inntel has a concise understanding of each party’s roles and liabilities when handling client funds and centralised billing services.”


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