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April 1, 2009

HBAA Launches Billback Best Practice Code

A best practice code for billback transactions has been launched by the HBAA. The Code is an addendum to the HBAA’s widely recognised Code of Conduct with which all association members and partners must comply.

The Billback Best Practice Code has gone through scrupulous formulation and provides members, partners and clients involved in billback transactions with a concise explanation of each party’s roles and liabilities when handling client funds and centralised billing services.

Billback is widely recognised as a service offered by HBAA members (agents) and/or partners (venues, hotels or training and conference centres) to their respective corporate clients. The billback service allows invoices for services provided by the partners to be sent to the members or retained by the partners.  Payment is not made on departure, but is sent to the client for payment or settled directly by the member. 

The code lays out the formalities for all parties involved and the method by which members operating the arrangement should process transactions for their clients. Members who adopt the exacting process are subsequently entitled to apply a specific HBAA billback kitemark to their process once they have confirmed to the HBAA that they fully adhere to the new code.

“Billback is an important element of the service that agents offer their clients, combining both account audit with the benefits of consolidated billing,” said HBAA executive director Peter Ducker. “We are very aware that handling client funds is an area where best practice is vital, and set ourselves the target of creating a solution that will be welcomed by all stakeholders in the transaction.”

The full Billback Best Practice Code is available at www.hbaa.org.uk/conduct.aspx

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