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October 8, 2015

GTBA Study: International Business Travelers Utilize Extended Stay Accommodations




Nearly half (48 percent) of all U.S. business travelers have used an extended stay accommodation in the past 12 months when traveling internationally for business, according to new research from the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA).

The study, Extended Stay Accommodations: Awareness, Supply and Demand, produced in partnership with WWStay, also revealed differences across age groups when it comes to extended stay accommodations. Millennials (18-34) use extended stay accommodations more than any other group, with 72 percent staying at one for international business travel in the past year. Only 48 percent of Gen Xers (35-54) and an even smaller 26 percent of Baby Boomers (55+) used an extended stay accommodation during the same time period.

In addition, 60 percent of business travelers who use extended stay accommodations book it themselves with many of that group booking through an online travel site (41 percent) or directly on the extended stay website (38 percent). Booking outside of a company tool could potentially mean the traveler is not compliant with company travel policy. More importantly, the company may not be able to locate their traveler if an emergency occurs.

GBTA Chart One

Preferences and Challenges

The top reasons business travelers said they prefer extended stay accommodations are fully equipped kitchens (45 percent), amenities (40 percent) and the residential feel (36 percent). However many U.S.-based international business travelers note that they have challenges booking their own extended stay accommodations with minimum stay requirements (29 percent), limited number of accommodations (21 percent) and lack of reviews from previous guests (20 percent) topping the list of woes.

Satisfaction

An overwhelming majority of business travelers (91 percent) are very satisfied or satisfied with their lodging experience on their last international trip of 5 or more days regardless of what type of lodging was used. Major differences are revealed however, when looking at satisfaction levels by type of extended stay accommodation, with much higher satisfaction levels at extended stay hotels (94 percent) and corporate furnished accommodations (87 percent) compared to accommodation rentals (74 percent).

GTBA chart two

 


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