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July 20, 2018

Americas: NAACP Lifts Travel Advisory for American Airlines

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In October last year, the social justice advocacy organization NAACP issued a travel advisory warning African American travelers against booking flights on American Airlines. The travel advisory was issued after a series of incidents where African American flyers were asked to move out of their first-class seats and into coach, or asked to leave a flight to make way for a white traveler. The NAACP said the incidents suggested, “a corporate culture of racial insensitivity and possible racial bias on the part of American Airlines.”

Since then, the airline has implemented a diversity and inclusion gap analysis and a new discrimination complaint resolution process for both team members and customers.

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