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July 29, 2016

Americas: The Man With the Plan for a Likable TSA

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Peter Neffenger likes things to happen fast. The former Vice Commandant of the U.S. Coast Guard was confirmed as administrator of the Transportation Security Administration only a year ago, but he’s already made plenty of changes on his way to overhauling the entire airport security environment.

peter neffenger“I don’t want to talk about what the future will look like in 2025. I want to know what it looks like this year,” he told Global Business Travel Association Executive Director and COO Mike McCormick during a mainstage Q&A at the 2016 GBTA Convention this week. Neffenger has implemented a program at the TSA called “accelerated ideas,” whereby the agency is “trying something new every month that improves the experience for the passenger, improves the experience for us, and, more important, improves the effectiveness of the security system.”

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