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January 8, 2018

Americas: Hyatt Joins Marriott and Hilton, Tightens Cancellation Policy

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On January 1, Hyatt changed its cancellation policy so that guests who cancel bookings less than 48 hours in advance will now have to pay a penalty equal to one night’s stay. The change brings Hyatt in line with the Marriott and Hilton chains, both of which tightened their cancellation policies last summer. The good news for frequent travelers is that members of loyalty programs will not be charged a penalty.

For business travelers, the impact of stricter cancellation policies can go both ways; on the one hand, it could make last-minute bookings easier as hotels have more warning about inventory availability, but on the other hand, travelers often have no say when a client cancels a meeting or sales call, and out-of-pocket expenses could add up pretty quickly.   

Read more at MeetingsNet

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