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March 16, 2018

Americas: Handling Conflict: All Eyes on You

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We’ve all been there: a crisis arises on site and all eyes are on you to solve the problem. How do you stay calm while showing a sense of urgency? What should you communicate to the executive who is upset with a situation? How do you recover when things go off-script?  Jennifer Squeglia, CMP, RLC Events, Inc., led an interactive discussion at the Financial and Insurance Conference Professionals Association Annual Conference, sharing real-life conflict scenarios from a panel of experienced FICP members and getting the audience to consider how they would have responded.

Scenario One: Unwelcome Neighbor
XYZ Financial Company books a meeting, taking all the hotel’s meeting space, except for one room.  When contracting, it negotiates a competitor clause to ensure that none of its rivals books a meeting at the same time. On the day of the event, the planner is in the midst of final preparations when her executive discovers that one of the company’s top competitors is hosting a catering event in the room next door, the only room XYZ didn’t book. The executive is angry and looking to the planner to fix the problem—and quickly. The session is starting shortly. 

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