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November 10, 2014
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Americas: Five Parallels Between Great Relationships and Great Teams


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by Steve Bova, Executive Director, Financial & Insurance Conference Planners

Like many industry colleagues, I recently returned from IMEX America and have been reflecting on the importance of relationships to our business. During the flight home, I finished reading The Five Dysfunctions of a Team by Patrick Lencioni in preparation for a leadership class, and found that the five characteristics that make teams effective also contribute to healthy relationships. They are:

1. Unqualified trust
Relationships require genuine and mutual trust, and trust is developed when there is: 

• Credibility that comes from being accurate and reliable

• Confidence that you will keep your word

• Mutual respect for each other’s position, accomplishments, knowledge, skills, experience, or character

• Integrity—meaning that each views the other as principled, well-intentioned, truthful, honest, and consistent in words and in actions

• Loyalty

In a relationship of mutual trust, your are free to admit your mistakes and weaknesses, and to share your opinions and concerns without fear of reprisal.

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