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November 17, 2014
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Americas: Dirty Little (Not So) Secrets, Hotel and Airline Editions


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by Sue Pelletier

We all—yes, even me, especially me!—like to gripe about the very things that make face-to-face meetings possible: Planes and hotels. So what are our most pet of pet peeves? Let’s start with hotels.

According to a Huno.com survey of our most common “hotel hates,” the dirty little non-secret is actual dirt, as in filthy, unkempt rooms. Yup, I’d check that box along with the good company of 41 percent of 200 respondents to the survey. Dirt seems to bother women more than men (shocking, I know), with 48 percent of women saying yuck to just 29 percent of the men surveyed.

Uncomfortable beds came in next, followed by poor service and inexperienced staff (which bothered the men more than the women). Hidden extras like Wi-Fi fees came in a surprisingly distant third. And while hotels bombard me with press releases about their renovated décor and fabulous new amenities, according to these respondents, they’d be better off spending their money on cleaning staff and training.

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