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November 10, 2014

Americas: Comfort on Planes or Cheap Airfare

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Travel consumer advocate Chris Elliott is so fed up with the current state of airline cabin comfort (or lack thereof) that he's calling for the government to set limits on how small seats can be. He's not buying the airlines' argument that passengers are willing to sacrifice cushion size and seat pitch for cheap fares. As he says,

"Truth is, as a consumer advocate, I’ve never received a request from a passenger to reduce the amount of space on a plane. No one ever asked to be squished into a seat in exchange for a deal. Airlines just assumed their customers didn’t care about comfort — something we now know isn’t entirely accurate."

While I, like most of us, have gone along with the increasingly miserable state of in-flight affairs—and I do tend to go with the cheapest flight, within reason (no 10-stoppers, please)—I absolutely agree that acceptance does not equal asking for it. 

Read more at MeetingsNet.com...

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