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October 20, 2017
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Americas: 7 Meeting Tools Changing the Way You Do Business With Hyatt


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“We pride ourselves on being good listeners. We read every review and take it to our development team,” says Steve Enselein, senior vice president, events Hyatt Hotels Corp. MeetingsNet sat down with him at the recent IMEX America show in Las Vegas to hear about how the company is turning planner requests into enhancements to its various meetings-related technology and programs. 

1. The Hyatt Event Concierge app, which was in beta last year, now is deployed in all the company’s U.S. properties and in approximately 30 more hotels internationally, with plans for complete deployment globally in 2018. The app enables planners to directly connect with the associate who can handle that specific request, and tells the planner when the task is completed. Enselein says that approximately 75 percent of planners are using the app, and those who do give it a 90 percent or above satisfaction rating.

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