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November 7, 2014

DOT: Airline Consumer Complaints Rise in September

Airline consumer complaints filed with the Department of Transportation’s (DOT) Aviation Consumer Protection Division during the first nine months of this year were up 18.2 percent from the first nine months of 2013.

The DOT's Air Travel Consumer Report says from January to September 2014, the Department received 12,350 consumer complaints, up from the total of 10,444 filed during the first nine months of 2013. 

In September, the Department received 1,157 complaints about airline service from consumers, up 14.2 percent from the 1,013 complaints received in September 2013, but down 27.8 percent from the total of 1,602 filed in August 2014. 

The consumer report  includes data on tarmac delays, on-time performance, cancellations, chronically delayed flights, and the causes of flight delays filed with the DOT's Bureau of Transportation Statistics (BTS) by the reporting carriers.

The report also contains information on airline bumping, mishandled baggage reports filed by consumers with the carriers, and disability and discrimination complaints.

Visit www.DOT.gov

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