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December 30, 2014

Delta May Face Fines Over Code-Share Violations

deltaDelta could be fined up to $660,000 if found responsible for alleged code-share violations.

Charging that Delta violated the requirement that airlines and ticket agents give notice that a flight will be operated by an airline’s code-share partner, the U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings filed a formal complaint with the Department’s Office of Hearings against Delta.

According to the complaint, Delta telephone reservation agents failed to disclose required code-share information during telephone calls to prospective consumers during 2013 and 2014. The complaint further alleges that Delta violated a 2010 order directing it to cease and desist from further code-share violations.

The DOT said the action is part of an ongoing effort by the Department’s Aviation Enforcement Office to ensure that airlines and ticket agents comply with the code-share disclosure rules that promote transparency in the airline industry.

The Aviation Enforcement Office filed its complaint after settlement negotiations to resolve the matter proved unsuccessful. The DOT said it has issued fines against airlines and ticket agents for code-sharing violations since 2011 totaling nearly $1.6 million. 

Delta has 15 days to file an answer responding to the allegations.

Visit www.DOT.gov

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