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December 20, 2017

Air Travel: Atlanta Returns to Normal + Norwegian Expands U.S. Network


A major outage at the Atlanta airport tops this week’s air travel news affecting the meetings and events industry.

Delta: Atlanta Operations Have Returned to Normal

Delta reports that it was able to resume normal operations Tuesday following Sunday’s massive power outage at its busy Atlanta hub.

All told, the outage caused 1,400 flight cancellations Sunday and Monday. All affected customers had been reaccommodated on alternate flights as of Tuesday afternoon, Delta said. Also as of Tuesday afternoon, 1 percent of bags that needed to be transferred to customers outside of Atlanta remained, and approximately 800 local bags were left to be delivered to their Atlanta-based owners.

Delta has established a dedicated phone line at 888-977-1005 for customers affected by the power outage who need to retrieve their checked bags. The airline is asking customers to call this number rather than going to an airport baggage service office due to congestion.

Norwegian Announces Expansion of its U.S. Network

Norwegian has announced it will launch four new routes from the United States to Europe: New York City/JFK to Madrid, Spain; Los Angeles to Madrid, Spain; New York City/JFK to Amsterdam, the Netherlands; and Los Angeles to Milan, Italy.

Norwegian now offers 61 nonstop transatlantic routes to 16 European destinations. The airline now offers nonstop year-round routes to more European destinations from both the greater New York City area and Los Angeles, respectively.

To support the continuous growth at Los Angeles International Airport, Norwegian will open its fourth American crew base with 150 cabin crew members during the first quarter of 2018. The airline already has four crew bases for cabin crew and pilots in the United States.

Norwegian also announced it has acquired an additional 28 weekly slots at London Gatwick Airport from summer 2018. The take-off and landing slots will allow Norwegian to plan for continued growth at Gatwick, including to the United States.

The airline launched 25 new routes from the United States in 2017, and has announced 11 new transatlantic routes for 2018 for a total of 67 routes.

Service from New York’s John F. Kennedy International Airport to Madrid-Barajas Airport will launch on July 18, 2018, and operate three times per week. Service to Amsterdam’s Schiphol Airport will launch on May 7, 2018, and will operate four times per week.

Service from Los Angeles International Airport to Madrid will launch on July 16, 2018, and will operate four times per week. Service to Milan-Malpensa Airport will launch on June 18, 2018, and will also operate four times per week.

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